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 Frequently Asked Questions

     My account

  • How do I create my account?

Visit the link "log in" at the top right of the home page. Fill the left column "New Customer?" By entering your email address. A confirmation will be sent to this address to verify your account.?

  • How do I change my personal information?

You can change your personal information by logging into your account and clicking on the "My Address" tab if it is to change your shipping address or billing, or "My Personal Information" to change your identity (name, email address or password ...).

  • What is "The Wishlist"? 

The wishlist allows you to save items that you would like us to offer. You can share this list with your friends and family or by sharing the link to the list in your account (Permalink) or by email by clicking on the'' send'' Wishlist.?

I have lost my password, how to find?

Simply visit this link to get a new password.?

 

    My order

  • How to order ?

Nothing could be easier! Choose your products to suit your needs and find the basket in the top right of your screen. Click on the shopping cart to complete your order. Simply log in (or create an account if this is your first order), check the delivery address and make payment.

  • How to know the status of my order?

At any time, you can log into your account (with your email and password) to track the status of your order. Click "My Orders" and check their status.

  • How do I change or cancel my order?

Thank you contact us immediately, before it will be shipped out to perform any modification or cancellation of order.

 

     Payment

  • What are the accepted payment methods and is it safe?

We propose payment by Paypal or by credit card via Paypal (without the need to have or open a Paypal account, but with the same privileges in terms of security). PayPal is your safety way to pay online. Pay with your credit card without disclosing the number to the merchant. In addition, pay faster when you buy online.

 

  • I pay by PAYPAL, when my account is debited?

For payment by Paypal, the order is automatically charged. After checkout, you will receive a payment confirmation from PayPal.?

 

     Delivery

  • What are the deadlines for shipping and delivery?

For the moment, the orders are sent once time by week on saturday. Delivery times are on average 2/3 days from date of shipment for orders in metropolitan France via Colissimo 48h and 4/8 days Colissimo international.

  • How to track my order?

Tracking is possible with the number listed in your account (order history) directly on the mail site colissimo.

  • In which countries do you deliver?

Maktaba Al Houda sends around the world. Prices vary depending on where you reside. To get the price of deliveryjust make a shopping cart and make a delivery estimate.

 

    Return / Refund

  • Is The shop supports returns and / or refunds?

An exchange or refund will be offered as compensation if there is a proven fault (problem in the cutting level, sewing defect, damaged tissue or other material that would make the product unusable or unwearable). 

Also note that shipping and customs are entirely your responsibility in case of returns packages to resize, color or other (excluding found default).


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